Frequently Asked Questions (FAQs)
Q: Are the fireplace products sold on Zeus Fire LLC authentic?
A: Yes, all fireplace products sold on Zeus Fire LLC are 100% authentic. We source our products directly from trusted manufacturers to ensure you receive genuine items.
Q: What payment methods does Zeus Fire LLC accept?
A: We accept various payment methods, including Visa, MasterCard, American Express, Discover, PayPal, and Apple Pay. Your payment information is securely processed using industry-standard encryption.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders within the United States. Currently, we do not offer international shipping.
Q: How long does it take to process and ship my order?
A: Orders are typically processed within 1-2 business days after payment is received. Delivery times within the United States are usually 3-4 business days.
Q: What is your return policy?
A: We offer a 30-day return policy. Items must be unused, in their original packaging, and in the same condition as when received. For more details, please refer to our Returns & Refund Policy.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery through the carrier’s website.
Q: Do you offer warranty coverage for fireplace products?
A: Yes, all fireplace products come with a manufacturer’s warranty. For specific warranty details, please refer to the product description or contact our customer support team.
Q: What should I do if I receive a defective or incorrect item?
A: If you receive a defective or incorrect item, please contact our customer support team immediately. We will arrange for a replacement or a full refund, including any return shipping costs.
Q: How can I contact customer support?
A: You can reach our customer support team by email at cs@zeusfirellc.com or by phone at 305-255-8753. Our customer service hours are Monday to Saturday, 8:00 AM to 5:00 PM Eastern Time.
Q: Do you have a physical store location?
A: Yes, you can visit us at our headquarters located at 13212 Nw 4th Terr Miami, FL 33182. We welcome you to come and explore our range of fireplace products in person.
Q: Can I use Apple Pay for my purchases?
A: Yes, we accept Apple Pay for a seamless and secure checkout experience.
Q: Do you offer any discounts or promotions?
A: We occasionally offer discounts and promotions. To stay updated on the latest offers, follow us on social media or sign up for our newsletter.
Q: How do you ensure the security of my personal information?
A: We use industry-standard encryption and secure payment gateways to protect your personal and financial information. Your payment details are never stored on our servers.
Q: Do you provide customer support for setting up or troubleshooting fireplace products?
A: Yes, our team of experts is available to assist you with setting up or troubleshooting your fireplace products. Feel free to contact us for support.